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| Emergency Communications Training Officer | | | | JOB CODE: | 123410 | | | | PAY GRADE: | 1211 | | | | SALARY RANGE: | $38,389 - $53,139 | | | | LOCATION OF WORK | | Emergency Medical Services | | | | GENERAL DESCRIPTION | | Under the direction of the Emergency Communications Shift Supervisor, performs responsible work in the operation of all telecommunications equipment in the 911 Emergency Communications Center and in the instruction and training of employees in the operation of the equipment. Work involves the operating, instruction and training employees on the operation of a Computer Aided Dispatch System and how to render aid on the telephone in emergency situations. Work also involves responsibility for evaluating individual and departmental performance through quality assurance and maintaining records of all training, certification and re-certification of employees. Employee exercises independent judgment in accordance with established departmental rules and regulations. Work is reviewed through reports, conferences, and job results obtained. Performs other work as requested. | | | | ESSENTIAL WORK TASKS | | Monitors, receives calls and broadcasts on multiple radio frequencies; receives requests for emergency services by telephone or radio; determines nature of required assistance, location and other pertinent information; dispatches required units according to standard operating procedures.
Operates audio telecommunications and computer equipment with a high degree of accuracy; maintains applicable logs and forms.
Plans and conducts training and refresher programs for employees on the operation of all telecommunication equipment in the 911 Emergency Communication Center; participates in meetings, seminars, workshops and training sessions to obtain information useful for the department and integrates information into training program.
Maintains and reviews employees' training records; ensures that all employees are in compliance with certification and/or recertification at all times.
Reviews tapes and completes quality assurance evaluations; provides feedback to individual employees and administration on system quality.
Assists employees with completing complex job tasks by utilizing real and simulated incidents to build skills and confidence.
Observes and writes performance reports to evaluate employees' performance; documents all training and job performance during probationary period through the use of Daily Observation Reports (DOR), Tracking Charts, Written Unit Tests, Skill Tests, Incident Reports, Counseling Forms and Documentation of Instructions.
| | | | | KNOWLEDGE, SKILLS, AND ABILITIES | | Knowledge of the rules and regulations of the Federal Communications Commission, City of Baton Rouge/Parish of East Baton Rouge, and the Department.
Knowledge of computer aided dispatch as related to public safety and 911 systems.
Knowledge of the name and locations of the streets and principal buildings of the Parish and surrounding areas.
Knowledge of rules, regulations, and local traffic conditions in order to assist in the selection of the best route for emergency vehicles.
Knowledge of primary response responsibilities of all area emergency service provider agencies.
Knowledge of the principles involved in the operation of radio, telephone and related communications equipment.
Skill in the operation of radio, telephone, computer terminal and other office equipment.
Ability to explain emergency first aid procedures calmly and clearly.
Ability to speak clearly and concisely in a well-modulated voice and to use good diction.
Ability to understand and follow oral and written instructions.
Ability to think and act quickly, calmly, and accurately in emergency situations.
Ability to maintain required records and reports accurately.
Ability to train personnel in a manner conducive to full performance and high morale.
Ability to elicit complete and accurate information from the general public when in a distressed or confused state.
Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
| | | | | MINIMUM REQUIREMENTS | | EDUCATIONAL AND EXPERIENCE | | High school diploma, GED, or equivalent certificate of competency, and six months experience in the operation and training of employees on the operation of a Computer Aided Dispatch system in a 911 center. | | | | SUBSTITUTIONS | | Any equivalent combination of education and experience. | | | | CERTIFICATIONS/LICENSES | | Must be National Registry of Emergency Medical Technicians (EMT) certified and certified by Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Emergency Medical Services. | | | | OTHER JOB ASPECTS | | None. | | | | NOTE: | | The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job. |
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