Residents Businesses Visitors Government Search Directory Home
Human Resources

Human Resources Home
Line Break
HR Phone List
Line Break
HR Location & Directions
Line Break
Current Employment Opportunities
Line Break
Continuous Employment Opportunities
Line Break
Promotional Employment Opportunities
(Only Classified City-Parish employees may apply)
Line Break
Employment Application
Blue Bullet Substitution Equivalency Guide
Line Break
Occupational Groups
Line Break
Examination Preparation Information
Line Break
All Job Specifications
Line Break
Line Break
Walk-In Test Schedule
Line Break
Applicant Handbook This document is in PDF format.  Download the free viewer from
Line Break
Employee Reference Manual This document is in PDF format.  Download the free viewer from
Line Break
Recruiting Forms to Download
Line Break
Student Internship
Line Break

Complaint Specialist
JOB CODE:109253
SALARY RANGE:$30,681 - $52,231
Department of Buildings & Grounds
Under the direction of a higher classification, performs advanced level clerical and administrative support work of a complex nature. Work involves a variety of clerical and administrative support duties designed to assist departments performing public works functions in complaint resolution. Incumbents in this classification exercise independent judgment in accordance with established policies, rules and regulations, and may supervise subordinate clerical personnel. Employees of this classification are required to work in a department performing public works functions. Work is reviewed through conferences and results obtained. Performs other work as requested.
Consults and coordinates with Council Members and departments to ensure resolution of complaints received and completion of major operational projects performed by public works personnel. Prepares, controls and monitors the division's budget; provides fiscal control over expenditure requests. Consults with the Parish Attorney's office to ensure proper legal procedures are followed in billing owners for work performed on private property. Maintains personnel and payroll records; reviews various reports such as complaint summaries, service requests and schedules relating to complaint resolution. Performs detailed research; composes correspondence and other materials; creates charts, tables, graphs and spreadsheets to complete complex reports; maintains databases. Performs special projects.
Knowledge of the functions and operations of departments performing public works functions. Knowledge of The Plan of Government, City-Parish Code of Ordinances, and City-Parish Resolutions. Knowledge of business English, spelling, and arithmetic. Knowledge of modern office practices, procedures, equipment and clerical techniques.
Skill in the use of modern office equipment such as the telephone, calculator, copier, personal computer or terminal and related peripherals. Skill in the use of the Hansen System. Ability to express ideas, clearly and concisely, orally and in writing. Ability to gain confidence and maintain working relationships with various groups or individuals. Ability to positively and diplomatically deal with customers, whether they are in a pleasant or angry mood, helping them resolve their problem. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
High school diploma, GED, HiSET, or equivalent certificate of competency, supplemented by courses in business education, and five years of experience in a variety of responsible clerical duties, including one year of experience in complaint resolution.
Any equivalent combination of education and experience.
Position(s) may require passing a typing (45 words per minute), word processing, spreadsheet and/or other computer skill test(s).
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.