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Revenue Supervisor
 
JOB CODE:100405
 
PAY GRADE:2170
 
SALARY RANGE:$31,583 - $43,718
 
LOCATION OF WORK
Finance Department
 
GENERAL DESCRIPTION
Under the direction of an Assistant Division Manager or Chief Revenue Analyst, performs responsible supervisory work directing the work of clerical and paraprofessional staff in the Finance - Revenue Tax Collection Division or Service Fee Business Office. Work requires the oversight and documentation of delinquent collections, legal filings, taxpayer compliance, the revenue processing system and/or billing and collecting of sewer/solid waste user fees. Employees are charged with tasks such as the preparation of various reports, filing suits and liens, and solving problems arising in their area of responsibility. Work is performed with independence in decision making within established guidelines, policies, rules and regulations. Work is reviewed through consultations and observation. Performs other work as requested.
 
ESSENTIAL WORK TASKS
Plans, organizes, supervises, and reviews and establishes office procedures for clerical and paraprofessional staff in the daily operation of one of the Revenue Tax Collection sections: account information processing, field, legal or taxpayer assistance, or the Service Fee Business Office customer service section. Assigns, supervises and coordinates the work of employees engaged in collecting and processing delinquent taxes or sewer/solid waste user fees. Reviews exceptions reports for the annual re-averaging of sewer/solid waste customer accounts and approves rate changes as necessary. Consults daily with subordinates to resolve tax related problems or sewer/solid waste user fee billing issues. Participates in tax or user fee hearings and represents the department in such hearings with the Parish Attorney, taxpayers and their attorneys. Trains subordinate employees in their respective work assignments; provides guidance as needed. Researches tax or user fee overpayments and shortages; reviews all reports and adjusting entries prepared by the Revenue Tax Collection or Service Fee Business Office staff. Maintains and reviews taxpayer registration and/or customer information. Compiles and prepares various monthly and quarterly reports. Reviews and prepares legal documents for notification of court action. Checks and approves attendance reports for responsible section.
 
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of accounting principles and procedures as applicable to both municipal and commercial accounting. Knowledge of auditing procedures and techniques. Knowledge of tax laws, regulations and procedures of enforcement. Knowledge of City-Parish ordinances and regulations relating to sewer/solid waste user fees. Knowledge of legal terminology and format. Ability to plan, organize, train and supervise the work of a moderate sized group of clerical or paraprofessional staff. Ability to make mathematical calculations and tabulations rapidly and accurately. Ability to understand legal processes and make deadlines. Ability to establish and maintain effective working relationships with supervisors, taxpayers and subordinates. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
 
MINIMUM REQUIREMENTS
EDUCATIONAL AND EXPERIENCE
High school diploma, GED, or equivalent certificate of competency, including or supplemented by courses in accounting or bookkeeping, and five years of experience involving difficult public contact and work involving revenue collections and processing.
 
SUBSTITUTIONS
Any equivalent combination of education and experience.
 
CERTIFICATIONS/LICENSES
None.
 
OTHER JOB ASPECTS
None.
 
NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job.