3-1-1 CALL CENTER!
The 3-1-1 Call Center is open 5 days a week from 7:30 a.m. - 5:00 p.m. to receive citizen inquiries about available parish government services. The center is equipped with state of the art technology to record service
requests and route them to the appropriate parish department.
A call center representative will assist you in finding the appropriate government services, a service request is created and automatically forwarded to the appropriate division to address your needs. Our services include:
General Information (hours and location); domestic animal concerns (stray/loose dogs and cats); housing conditions (overgrown lots, junk or inoperative vehicles); mosquito related problems; potholes; traffic signal malfunctions (street sign and
traffic light related concerns); sidewalk concerns (damaged or in need of repair), trash & debris pckup; tree/branch hazards; unpermitted construction and zoning violations.
FREQUENTLY ASKED QUESTIONS
Can I call 3-1-1 on my cell phone?
Yes! If, for some reason you can not contact the Call Center, please call (225) 389-3090 and report your name, address, cell phone number and the name of your wireless carrier so the City can investigate the
Your call may be blocked?
Some phone systems have Restriction Blocks placed on their phone service. If there is a restriction to block 900-976 and 4-1-1 numbers, this will also block access to 3-1-1. If you can dial 4-1-1, you
should be able to dial 3-1-1. There are charges for placing a call to 4-1-1, however, there is no charge for calls to 3-1-1.
Dialing 3-1-1 from your computer?
Some people and businesses are using Internet technology to place their phone calls. The Internet Protocol allows voice to be carried over network connections, and this type of connection is referred to as VoIP (Voice over
Internet Protocol). Systems using VoIP do not allow dialing directly to 3-1-1.