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The 3-1-1 Call Center
Your Number For Government Information & Services

Mayor-President Melvin L. “Kip” Holden

 

 

311 Call Center

A Message from Mayor-President Melvin L. “Kip” Holden

It just got much easier for citizens to access City-Parish governmental information and services. Our new 3-1-1 Call Center provides someone to answer your questions and help solve your concerns each day. We’re taking steps to update and improve the level of customer service provided throughout East Baton Rouge Parish government and “3-1-1” places helpful information right at your fingertips when you need it.

3-1-1's Mission
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3-1-1, for services!

Dial 3-1-1,
 (225) 389-3090
or e-mail us at
dpwcrs@brgov.com
 

Serving the citizens of East Baton Rouge Parish providing courteous, fast, & accurate customer service that results in transparent access to government information and services.

3-1-1 CALL CENTER

One convenient, easy to remember number All You Need to Do Is Call 3-1-1!

The 3-1-1 Call Center is open 5 days a week from 7:30 a.m. to 5 p.m. to receive citizen inquiries about available parish government services. The center is equipped with state of the art technology to record service requests and route them to the appropriate parish department.

 A Citizen Services Specialist will assist you in finding the appropriate government services, a service request is created and automatically division and address your needs, and the parish will respond to the work order routed to the proper department.

FREQUENTLY ASKED QUESTIONS

Can I call 3-1-1 on my cell phone?

Yes! If for some reason you cannot get through on your cell phone, please call (225) 389-3090 and report your name, address, cell phone number and the name of your wireless carrier so the City can investigate the problem.

Your call may be blocked?

Some phone systems have Restriction Blocks placed on their phone service. If there is a restriction to block 900-976 4-1-1 numbers, this will also block access to 3-1-1. If you can dial 4-1-1, you should be able to dial 3-1-1. There are charges for placing a call to 4-1-1, however, there is no charge for calls to 3-1-1.

Dialing 3-1-1 from your computer?

Some people and businesses are using Internet technology to place their phone calls. The Internet Protocol allows voice to be carried over network connections, and this type of connection is referred to as VoIP (Voice over Internet Protocol). Systems using VoIP do not allow dialing directly to 3-1-1.

3-1-1 FOR SERVICES!

General Information, hours and locations;
Domestic Animal Concerns,
stray/oose dogs and cats;
Housing Conditions, junk or inoperative cars;
Mosquito Related Problems;
Overgrown Lots;
Potholes;
Traffic Signal Malfunction, s
treet signs and traffic lights;
Sidewalk Concerns, damaged and in need of repairs;
Trash & Debris Pickup
Tree Branch Hazards;
Unpermitted Construction and
Zoning Violations