|Network Technician I|
|JOB CODE:||102123 |
|SALARY RANGE:||$28,646 - $39,653|
|LOCATION OF WORK|
|Various City-Parish Departments|
|Under the direction of a higher classification, performs routine technical work maintaining network equipment (terminals, modems, printers, terminal servers, multiplexors, routers, wiring, connectors, scanning devices, etc.) which is on-line and used in conjunction with the main system. Work also involves troubleshooting personal computers and printers and other personal computer peripherals, which may or may not be part of the main network. Incumbents of this class serve as installers and troubleshooters for network equipment located at various locations throughout the City-Parish. Traveling to various departments/divisions within the City-Parish is required. Incumbents are required to work shift work. Performs other work as requested.|
|ESSENTIAL WORK TASKS|
|Investigates and resolves minor computer hardware and peripheral problems of users.
Receives telephone calls from end-users having problems using computer hardware; talks to users to learn procedures followed and the source of error; answers questions, applying knowledge of computer hardware and procedures; determines whether problems are caused by hardware, such as printer, cables, scanners, etc.
Responsible for the maintenance of logs of all network equipment breakdown and trouble calls; reports the nature of the problems to outside service representatives; maintains a repair log and keeps track of equipment sent for and returned for repairs; checks equipment being returned from repair; verifies with end-users that equipment is functioning properly.
Troubleshoots and replaces inoperable network equipment temporarily, until it can be serviced; relocates and installs network equipment as needed; troubleshoots data line problems and reports problems to service representatives.
Maintains a detailed inventory of all network equipment; maintains diagram of network equipment, including data circuits with location, wiring schemes, cable pin-outs and other information as deemed necessary.
Repairs or reinstalls network equipment in the form of board replacements and other adjustments; coordinates for the replacement of boards used; installs cabling and connectors for network equipment; installs and reinstalls personal computer software when necessary; performs minor circuit board repair.
Cleans equipment when necessary.
Monitors computer room environment; keeps track of the need to replace consumable computer room supplies such as cartridge tapes and printer ribbons.|
|KNOWLEDGE, SKILLS, AND ABILITIES|
|Knowledge of network operations and probable cause of malfunctions.
Knowledge of network protocols.
Ability to instruct personnel in the proper use of network equipment.
Ability to use network test equipment (e.g., data scopes, data line testers, etc.) to troubleshoot malfunctions in the network.
Ability to follow oral and written instructions in resolving computer equipment problems.
Ability to analyze computer hardware/software, network problems, and prepare written reports
Ability to establish and maintain effective working relationships with other employees, higher classifications, subordinates and outside vendors.
Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.|
|EDUCATIONAL AND EXPERIENCE|
|High school diploma, GED, or equivalent certificate of competency, supplemented by one-year experience in personal computer network equipment, maintenance and support.|
|Any equivalent combination of education and experience.|
|OTHER JOB ASPECTS|
|The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job.|