Residents Businesses Visitors Government Search Directory Home
Human Resources

Human Resources Home Line Break
HR Phone List
Line Break
HR Location & Directions
Line Break
Current Employment Opportunities
Line Break
Continuous Employment Opportunities
Line Break
Promotional Employment Opportunities
(Only Classified City-Parish employees may apply)
Line Break
Employment Application
Blue Bullet

Substitution Equivalency Guide

Line Break
Occupational Groups
Line Break
Examination Preparation Information
Line Break
All Job Specifications
Line Break
Benefits
Line Break
Walk-In Test Schedule
Line Break
Applicant Handbook This document is in PDF format.  Download the free viewer from www.adobe.com
Line Break
Employee Reference Manual This document is in PDF format.  Download the free viewer from www.adobe.com
Line Break
Recruiting Forms to Download
Line Break
Student Internship
Program
Line Break



Complaint Manager
 
JOB CODE:109255
 
PAY GRADE:2220
 
SALARY RANGE:$40,308 - $55,796
 
LOCATION OF WORK
Department of Public Works
 
GENERAL DESCRIPTION
Under the direction of a higher classification, performs responsible administrative and supervisory work in directing the operation of the Public Works' Complaint Resolution Division. Work involves directing the activities of the division responsible for the investigation and resolution of complaints from the public regarding the operations of the Department of Public Works. Supervision is exercised over a moderate sized staff of employees. Work is reviewed through personal conferences, written reports, and results obtained. Performs other work as requested.
 
ESSENTIAL WORK TASKS
Manages a centralized complaint resolutions division for the Department of Public Works; supervises the Neighborhood Improvement Program. Investigates complaints, gathers evidence and prepares reports regarding code enforcement issues and condemnations; testifies in court for the City-Parish. Assists superintendents in the prioritization of complaints regarding construction and maintenance. Provides education for civil organizations on City-Parish codes and ordinances. Prepares and administers the Vacant Lot Mowing Program; supervises and approves contracts and payments to contractors; receives, validates, and approves requests for lots to be mowed; bills property owners and if necessary assigns liens on property of owners who fail to pay. Reviews, monitors, and compiles various reports dealing with the investigation and resolution of complaints to ensure all items are addressed in a timely manner. Performs special projects assigned by upper level management.
 
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the functions and operations of the Department of Public Works. Knowledge of The Plan of Government, City-Parish Code of Ordinance, and City-Parish Resolutions. Knowledge of materials, methods and techniques applicable to large public and private street, sewer, utility, drainage and building construction work. Skill in the use of the Hansen System. Ability to make decisions recognizing established precedents and practices, and to use resourcefulness and tact in meeting new problems. Ability to express ideas, clearly and concisely, orally and in writing. Ability to plan, organize and supervise the work of subordinate employees. Ability to establish and maintain effective working relationships with subordinates, professionals, administrative superiors, civic and governmental organizations and the general public. Ability to positively and diplomatically deal with customers, whether they are in a pleasant or angry mood, helping them resolve their problem. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
 
MINIMUM REQUIREMENTS
EDUCATIONAL AND EXPERIENCE
High school diploma, GED, or equivalent certificate of competency, and five years experience in the investigation and resolution of complaints involving public works construction and maintenance, including two years supervisory experience.
 
SUBSTITUTIONS
Any equivalent combination of education and experience.
 
CERTIFICATIONS/LICENSES
None.
 
OTHER JOB ASPECTS
None.
 
NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related or a logical assignment to the job.