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Complaint Manager
JOB CODE:109255
SALARY RANGE:$41,114 - $69,955
Various City-Parish Departments
Under the direction of a higher classification, performs responsible administrative work in directing the operation of the Code Enforcement Section. Work involves directing the activities of the section responsible for the investigation and resolution of blight complaints by enforcing city codes and ordinances pertaining to signs, housing, litter, overgrowth of vegetation/grass, abandoned vehicles, and unmaintained pools. Supervision is exercised over a moderate sized staff or a function of the section. Work is reviewed through personal conferences, written reports, and results obtained. Performs other work as requested.
Assists in the management of the Blight Court Enforcement, Demolition, and Weed Lien programs. Plans, organizes, supervises/leads, and inspects the work of personnel that investigate complaints, gather evidence, and prepare reports regarding code enforcement issues and condemnations. Makes cost and material estimates and maintains necessary records for the submission of required reports. Confers with other departments relative to mutual problems and with private property owners, contractors, and the general public relative to complaints and requests. Reviews, monitors, and compiles various reports dealing with the investigation and resolution of complaints to ensure all items are addressed in a timely manner. Performs special projects assigned by upper level management.
Knowledge of the functions and operations of the Department of Development. Knowledge of The Plan of Government, City-Parish Code of Ordinances, and City-Parish Resolutions. Knowledge of departmental policies, City-Parish codes and ordinances relating to the elimination of blight, and Blight Court. Knowledge of the methods, practices, and equipment used in a variety of public works maintenance, construction, repair, and operational activities. Ability to make decisions recognizing established precedents and practices, and to use resourcefulness and tact in meeting new problems. Ability to express ideas, clearly and concisely, orally and in writing. Ability to plan, organize, and supervise/lead the work of subordinate employees. Ability to establish and maintain effective working relationships with subordinates, professionals, administrative superiors, civic and governmental organizations, and the general public. Ability to positively and diplomatically deal with customers, and help them resolve their problem(s). Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
High school diploma, GED, HiSET, or equivalent certificate of competency, and five years of experience in the administration, investigation, or resolution of violations related to City-Parish ordinances.
Any equivalent combination of education and experience.
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.