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| EMERGENCY COMMUNICATIONS OFFICER |
| $36,561 -
$50,609 | Annually |
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16.7404 -
23.1727 | Hourly |
Pay Grade 1201
GENERAL DESCRIPTION
Under the supervision of the Emergency Communications Shift Supervisor, performs responsible communications work in the operation of all telecommunications equipment in the 911 Emergency Communications Center. Work involves the operation of a Computer Aided Dispatch system and may include rendering aid on the telephone in emergency situations. Incumbents are responsible for answering telephone calls from the public, taking complaints, evaluating the need for emergency service assistance, accurately and quickly dispatching the appropriate emergency service personnel, and performing related record keeping tasks. Incumbents exercise independent judgment in accordance with established departmental rules and regulations. Work is reviewed through reports, conferences, and personal observations of goals and objectives attained. Performs other work as requested.
ESSENTIAL WORK TASKS
Monitors, receives calls, and broadcasts on multiple radio frequencies; receives requests for emergency services by telephone or radio; determines nature of required assistance, location, and other pertinent information; dispatches required units according to standard operating procedures. Operates audio telecommunications and computer equipment with a high degree of accuracy; maintains applicable logs and forms. Relays information as required to hospitals, emergency vehicles, and members of certain agencies, as well as other agencies and/or firms/companies. Uses maps, cross reference books, phone books and other resources made available to locate street addresses and/or other information. Gives radio checks and tone tests as requested. Prepares, types and files reports pertaining to the 911 Emergency Communication Center as necessary.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of emergency first aid practices, procedures, and policies. Knowledge of the rules and regulations of the Federal Communications Commission, City of Baton Rouge/Parish of East Baton Rouge, and the Department. Knowledge of the road and street system and geography of the City-Parish and adjacent areas. Knowledge of rules, regulations, and local traffic conditions in order to assist in the selection of the best route for emergency vehicles. Knowledge of primary response responsibilities of all area emergency service provider agencies. Knowledge of modern office practices, procedures and equipment. Knowledge of the principles involved in the operation of radio, telephone and related communications equipment.
Skill in the operation of radio, telephone or teletype equipment quickly and accurately at all times. Skill in the operation of modern office equipment, such as: the telephone, typewriter, computer terminal, printer, and copie Ability to explain emergency first aid procedures calmly and clearly. Ability to speak clearly and concisely in a well-modulated voice and to use good diction. Ability to understand and follow oral and written instructions. Ability to think and act quickly, calmly, and accurately in emergency situations. Ability to maintain required records and perform typewriting. Ability to establish and maintain effective working relationships with others. Ability to elicit complete and accurate information from the public when in a distressed or confused state. Ability to remain calm in crisis situations. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.
MINIMUM REQUIREMENTS
EDUCATION AND EXPERIENCE
High school diploma, GED, or equivalent certificate of competency, and six months experience in the operation of a voice radio transmitter.
SUBSTITUTIONS
Any equivalent combination of education and experience.
CERTIFICATIONS/LICENSES
Must be National Registry of Emergency Medical Technicians (EMT) certified.
OTHER JOB ASPECTS
None.
EXAMINATION
Score derived from application grading.
APPLICATION NOTE
Please detail all emergency work performed including work environment and equipment used. | |
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